View Payment Disputes

Overview

Who this is for: Parents reviewing dispute status for student payments.

What you can do here: Filter disputes by student, view case status, and review dispute timelines.

Prerequisites

• You can sign in with the role for this guide and access the entry route.
• Required student or payment data exists for your scenario.
• If your role is restricted, some actions may be hidden.

Step-by-step Procedure

1. Open Payments > Chargebacks (/Parent/Chargebacks).
2. Use student filter buttons (for example All Students or an individual child).
3. Review the Dispute Records table:
   • Dispute ID
   • Status
   • Final Outcome
   • Reason
   • Amount
   • Due By
4. Select Details for a dispute.
5. On Chargeback Details, review:
   • case summary fields
   • Timeline events
6. Select Back or Back to Dashboard to return.

Expected Outcomes

• The workflow completes and expected updates are visible in the destination page.
• You can verify status, totals, or records using the page results shown in this flow.

Troubleshooting / Edge Cases

• If no timeline exists, you may see No timeline records available.
• Under review means the dispute is still in progress.
• Use individual student filters to simplify multi-student households.
• If the page shows an error banner, retry and contact school support if needed.

Variations / Branching Flows

Q: Can I see disputes for one child only?

A: Yes. Use that child's filter button at the top.

Q: Where can I see dispute progress updates?

A: Open Details and review the Timeline section.

Related Workflows

• Use the Parent Dashboard
• Pay Student Fees