View My Payment Disputes

Overview

Who this is for: Students checking dispute records linked to payments.

What you can do here: View dispute status, amount, due date, and event timeline.

Prerequisites

• You can sign in with the role for this guide and access the entry route.
• Required student or payment data exists for your scenario.
• If your role is restricted, some actions may be hidden.

Step-by-step Procedure

1. Open My Payments > Disputes (/Student/Chargebacks).
2. Review the Dispute Records table.
3. Select View for a dispute row.
4. On Dispute Details, review:
   • Dispute ID
   • Status
   • Reason
   • Amount
5. Scroll to Timeline for event history.
6. Select Back or Back to Dashboard when finished.

Expected Outcomes

• The workflow completes and expected updates are visible in the destination page.
• You can verify status, totals, or records using the page results shown in this flow.

Troubleshooting / Edge Cases

• If timeline data is missing, the page may show No timeline entries available.
• Use the dashboard link to return quickly.
• If no disputes appear, there may be no active dispute records on your account.
• Keep a screenshot of dispute details if your school requests proof during support follow-up.

Variations / Branching Flows

Q: Can I see dispute status changes?

A: Yes. Open View and check the Timeline.

Q: Where do I find the dispute ID?

A: It appears in the first column of Dispute Records.

Related Workflows

• Use the Student Dashboard
• Make a Payment