Manage Your Parent Account

Manage Your Parent Account

Manage Your Parent Account

Overview

Who this is for: Parents updating profile and sign-in settings.

What you can do here: Edit profile details, review MFA status, and change your password.

Prerequisites

  • You can sign in with the role for this guide and access the entry route.
  • Required student or payment data exists for your scenario.
  • If your role is restricted, some actions may be hidden.

Step-by-step Procedure

  1. Open Account > Profile (/Parent/Profile or /MyAccount/Profile).
  2. In Update Basic Information, edit allowed fields such as name and phone numbers.
  3. (Optional) Select the profile image pencil icon to upload a new image.
  4. Review MFA status and select Manage MFA if the button is shown.
  5. Select Update to save changes.
  6. Open Change Password from your profile menu (/MyAccount/ChangePassword).
  7. Enter New Password and Confirm Password, then select Change Password.

Expected Outcomes

  • The workflow completes and expected updates are visible in the destination page.
  • You can verify status, totals, or records using the page results shown in this flow.

Troubleshooting / Edge Cases

  • Use Cancel to return to your parent dashboard.
  • If profile edits are blocked, fields may appear read-only.
  • Password validation messages appear near the form when requirements are not met.
  • Select Done after updates to return to your portal.

Variations / Branching Flows

Q: Can I update both profile and password from the same area?

A: Yes. Use profile page for account details and Change Password for password updates.

Q: How do I check MFA enrollment?

A: On your profile page, look for the MFA status line.

Related Workflows

  • Use the Parent Dashboard
  • Pay Student Fees

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