Get Help and Support

Get Help and Support

Get Help and Support

Overview

Who this is for: Students needing help with fees, assigned items, or account questions.

What you can do here: Use in-app help topics, contact information, and quick links.

Prerequisites

  • You can sign in with the role for this guide and access the entry route.
  • Required student or payment data exists for your scenario.
  • If your role is restricted, some actions may be hidden.

Step-by-step Procedure

  1. Open Account > Support (/Student/Support).
  2. In Student Resources, open FAQ sections using the expand/collapse buttons.
  3. Review Contact Information for phone and email support.
  4. Use Quick Links to jump to:
    • Dashboard
    • Schedule
    • Make Payment
    • Assigned Items
    • My Profile
  5. Review Student Tips for reminders and best practices.

Expected Outcomes

  • The workflow completes and expected updates are visible in the destination page.
  • You can verify status, totals, or records using the page results shown in this flow.

Troubleshooting / Edge Cases

  • Use the breadcrumb at top to return to Dashboard.
  • If your question is account-specific, include student ID when contacting the office.
  • Check Assigned Items and Payment History before opening a support request.
  • Note: Contact details shown in this page are displayed in the UI and may differ by school setup.

Variations / Branching Flows

Q: Where do I find help with outstanding fees?

A: Open Student Resources and expand "How do I check my outstanding fees?"

Q: Who should I contact for account issues?

A: Use the Tenant Office phone or email listed in Contact Information.

Related Workflows

  • Use the Student Dashboard
  • Make a Payment

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